up Privacy Policy
We at Urban Place Ltd. respect your privacy

Personal information we process

Privacy Policy

Last Updated: July 27, 2021

We at Urban Place Ltd. respect your privacy. This privacy policy (“Policy”) applies to personal data we collect through the Website and explains the privacy practices when you use and interact with our Website, www.urbanplace.me (“Website”) all as further described under our Terms of Service (the “Terms”). 

We wrote this policy to help you understand what information we collect, how we use it, and what choices you have about it. It also describes the rights and options available to you concerning your information.

Personal information we process

We process personal information you provide us freely and knowingly. 

You are not legally required to provide such personal information to us.

Inquiries. You can send us your request through any of our contact methods or request that we contact you through our online forms. We may ask you to provide information such as your name, email address, phone number, the location of the workspace you need, how many seats you need, the topic of your inquiry, and the text of your message.

When we contact you following your request, we may ask you to provide personal information such as your profession, workspace preferences and payment information.  

Booking workspace. Using our Website, you can book a flexible office in one of our boutique coworking spaces. We may ask you to provide information such as your name, email address, phone number, the location of the workspace you need, how many seats you need, your profession, workspace preferences, and payment information.

You do not have a legal obligation to provide any of the above information to us. However, you will not be able to use our Website, submit content and inquiries, or sign up for our newsletter, without providing the requested information.

We obtain information about you from third parties such as social  networks.

We may obtain information from third parties to enhance or supplement the information we collected from you. We may also collect information about you that is publicly available. We may combine this information with the information we collect from you directly. 

For example, we may obtain information through a third-party social network such as Facebook or Google, or LinkedIn as part of our lead generation campaigns. These services may share certain personal information with us, which could include your profile information, email address, contacts, the user ID associated with your social media account, photo, and any other information you permit the social network to share with third parties. Similarly, when you interact with us through a social media site or third-party service, such as when you like, follow, or share our content on Facebook, or other sites, we may receive information from the social network.

We process your usage information and analytics information about your use of the Website.

When you use our Website, we may collect specific information about your visit and use of the Website, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.

Analytical information we collect may include your IP address, the general location corresponding to your IP address, time and date of access, type of browser used, language used, links clicked, and the web pages you accessed. We may collect demographic information from analytic services when you interact with our Website.

How and why, we use your personal information
To respond to your inquiry, question or request.

If you submit an inquiry to us, we will use the information you provide in your request or question to process, handle, and contact you about the inquiry as well as to communicate with you to offer you our services.

You may ‘opt-out’ of using your inquiry information for promotional communications at any time by sending an email to: helpdesk@urbanplace.me.

To provide you with our newsletter and direct marketing.

If you contact us through our Website, we may process your email address to send you our periodic promotional or informational emails. We may also send you marketing materials related to our service by email, text, push notification, or phone call. Each time we send you marketing materials, we give you the option to unsubscribe by following the opt-out instructions contained in the message. Please note that it may take a few business days for us to process opt-out requests. 

We will allow you to refuse or opt-out of our newsletter or marketing materials at any time by sending an email to helpdesk@urbanplace.me. As long as you have not opted out, we will possibly send you these promotional communications.

To adapt the Website and for reporting and business planning.We may also process your information to adapt the Website and its content to users’ preferences, to better understand the service we operate and for reporting and business planning purposes.
We use analytics information to improve and enhance the Website, and for our business administration.We use analytics information to improve the Website and our email communications. We use the analytics information to adapt the Website and its content to users’ preferences. Finally, we will use the analytics information to understand the market in which we operate and for reporting and business planning purposes.
How and when we share personal information
We share your information with our service providers to help us operate our Website.We will share your personal information with our service providers, who assist us in performing certain Website related functions. These include, booking flexible office spaces, mailing information, maintaining databases, hosting services and internal Website operations. These companies are authorized to use your information only as necessary to provide their specific relevant services to us and not for their purposes.
We share information about you with ad providersWe may share information about you with third party ad service providers to serve you with targeted ads. We will provide such ads to you in various methods, including banners, interstitials, and specific formats available on your device.
We will share your information with competent authorities or other parties if you violated the law or abused our agreement.We will share your personal information if you have violated this Privacy Policy, the Terms, or any other agreement you have with us, abused the Website, or violated any applicable law. Your information will be shared with competent authorities and with third parties such as legal counsels and advisors to handle the violation or breach.
We will share your information if we are legally required.We will share your personal information if we are required to disclose it by a judicial, governmental, or regulatory authority.
We will share your information with a third-party in the event of a change in our structure.We will share your information to enable structural change if we reorganize our business, merge, consolidate or resolve to operate in any different framework or legal structure or entity, for example, due to a merger or acquisition.
We will share your information in case of an emergency concerning you.We will share your information if we need to act immediately to protect the personal safety of our customers or the public. 
We may allow you to access other platforms through our Website.Our Website may contain links to third-party platforms such as WhatsApp, Facebook, LinkedIn, and Instagram. When using such links, those third parties may collect certain information, such as your IP address and the page you are visiting on our Website. Such third parties may also set a cookie to enable their collection features to function well.  The data collected by third-party platforms is governed by their policy, and you are encouraged to review it carefully.
Anonymized data.At any time, we may anonymize (de-identify) personal information we have collected. We may use the de-identified information in any way, including by selling, or making it available, to any other third party.
How we transfer personal information internationally
We may transfer your information internationally.We will transfer information internationally in accordance with applicable data protection laws. We may store and process information in the EU and in other countries such as the United States. We may also process information using cloud services. The laws in those other countries may provide a lower degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.
Automatic data collection tools
What are automatic data collection tools?

When you use internet service, certain internet and electronic network activity information gets created and logged automatically. This is also true when you use our Website. Here are some of the types of information we collect:

Cookies are text files that include a small amount of data we store on your computer, tablet, or smartphone when you use the internet and visit our Website. It allows us or a third party to recognize you. We may use both Session Cookies and Persistent cookies as described below. We may use various other tracking techniques such as Local Storage, Web Beacons and Web Pixels for purposes similar to Cookies.

Session cookies data is read by a website you visit, during the session of your visit. Session cookies expire when you close your browser. Persistent cookies data is read by a website you visit when you return to revisit it. A persistent cookie remains on your computer until it expires, or you delete your cookies. 

We may allow third-party advertising companies to use cookies on our Website to optimize our advertisements and marketing and to serve ads specific to your interests on other websites. Those may use retargeting and behavioral advertising technologies to tailor those advertisements to your perceived interests.

We use the Cookie notice add-on. Cookie notice will provide you detailed information about the cookies we use and enable you to control the use of cookies.

We use the GDPR  add-on to provide you with more detailed information about the cookies we use, their origin, purpose, and expiration dates. It also enables you to control the use of marketing cookies, preference cookies, and statistics cookies. 

You can, at any time, enable or disable individual categories of cookies. However, you cannot disable the ‘necessary’ cookies because the Website cannot operate without them. By enabling cookies, you give your consent to collect the data for the cookie purpose.

We use cookies necessary to operate our Website, for Website statistics, for marketing purposes and to remember your Website preferences.

We use cookies for several purposes, as explained below. You can review additional information about the types of cookies we use, through our Cookie notice.

Necessary cookies are those that are strictly necessary for the functioning of our Website. Our Website cannot operate properly without these cookies. You can block or receive an alert about these cookies by setting your browser configuration. Still, some parts of our Website may not function properly without these cookies.

Preferences cookies are those that remember your choices when you use our Website and allow the site to react by reflecting your preferences.

Statistics cookies help us to discern how you and others interact with our Website by collecting data that does not directly identify you.

Marketing cookies track your use of our Website and allow us to tailor content, both on and off the Website, that we believe is relevant to you.

We may allow you to access other platforms through our Website. We are not responsible for the privacy practices of other third-party platforms.Our Website may contain links to social networks such as Facebook, LinkedIn, WhatsApp, and Instagram. Please be aware that we are not responsible for the privacy practices of such other platforms. If you have any questions about how they use your information, you should review their policies and contact them directly.
Information Security
We implement technical and organizational measures to secure your personal information.We implement safeguards to reduce the risks of damage, loss of information, and unauthorized access or use of information we collect and maintain. However, these measures do not guarantee absolute information security. Therefore, although we take reasonable precautions and make an appropriate effort to secure your information, you cannot expect that the Website will be immune to information security risks.
Data Retention
We will retain your personal information for as long as we need it to operate the Website and interact with users, and after that, as required for record-keeping matters.We keep your personal information for the duration of our business relationship with you, interacting with you as a user of our Website, to the extent permitted by applicable laws. We may keep your information for as long as necessary to administer our business, our bookkeeping requirements, resolve disputes, establish and defend legal claims, and enforce our agreements. When we no longer need your data, we will delete it from our systems and records or anonymize the data.
Your Rights
You have certain rights subject to possible restrictions under the law to access, obtain a copy, or update information about you.

You have a right to review the information held on you in a database and a right to request correcting or deleting the data if you found that the information we hold about you is incorrect, incomplete, not clear, or not up to date. If we use the information to directly contact you based on affiliation to a group by specific attribute, you can request that we delete that information from the database. To exercise your rights please contact us at helpdesk@urbanplace.me

We will respond to your requests within a reasonable timeframe. Please note these rights may be limited in certain circumstances as provided by applicable law. 

Our Website is intended for 18 years of age and older.We designed our Website to serve people above the age of 18. We do not knowingly collect information about a child below the age of 18. If we become aware that we collected information from a child under 18 years of age, we will ask you to provide your parent(s) or guardian(s) consent, or otherwise, we will do our best to delete it. If you are under 18 years of age, you may access the Website and contact us only if your parent(s) or legal guardian(s) review and agree to our Policy and Terms and permit you to access or use our Website and service.   
How we make changes to this policy
We may change this policy from time to time, and if we do, we’ll post any changes on this page.We may change this policy from time to time, and if we do, we’ll post any changes on this page. If you continue to use our Website after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.
Contact us
You can contact us at helpdesk@urbanplace.me If you have any questions, complaints, or suggestions, the best way to get in touch with us or to exercise your options described above is to write to us at helpdesk@urbanplace.me. We will do our best to resolve your issue promptly.

Last Updated: Feb 27, 2022


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